[InPaceRequiscat]

(2010.Mar.17 01:59 AM)killerrenegade Wrote:  here is a idea zen. most of the games i have played or have been admin/mods on. there was a system on how it was ran. when a admin/mod would log in there was a place that they could go. all the mail that players would send in for problems/ questions.. the mods would go in there, read an respond or take what ever steps that are needed to deal with the issue. when they are done they could close it. light problems/questions handled.

now if there was something that was out of the hands of what a mod can handle then it would be pushed up to the next level of action. that is where you step in zen. you handle the stuff that mods cant handle. that cuts down on mail you get and problems are handled runs better for all. so there is one more idea to think about.

You are referring to a support ticket system, no?