[DustiWoot]

I used to run an online business and it is tough getting people to email the customer service staff instead of the owner/admin. When they just wouldn't quit, I finally sent out a mass mail and informed everyone that unless it was a real emergency, not to mail me and all mails, in my box, would be deleted. Funnily enough, people actually listened and my mailbox numbers went down. That is what staff is there for: SUPPORT. If something needed my explicit attention, the mail was forwarded to me so I could deal with it.