[zenith]

Well I can't post the datacenter's business contact at Cox, however their main number is... wait I can't even get http://www.oc.cox.net up right now. Ug.

1-800-234-3993, however this is merely the residential number, and trust me they are clueless to what is going on. They normally can't even tell me if my area is out even when I call them to tell them it is.

When I run a mtr (traceroute) from my computer to our datacenter, the 4th through 7th hops (I only have 8 hops) are having issues, and it's all on their end. The percentage number you see under each hop is the data loss, which under normal conditions should be 0.0%. The last bout of lag began exactly at 6:15pm server time, and our business contact is currently contacting Cox to see what the heck is going on. I'll keep you posted when I learn more.

4. ip68-4-13-9.oc.oc.cox.net 11.2% 4984 9.4 18.5 7.5 166.7 14.5
5. ip68-4-13-50.oc.oc.cox.net 10.7% 4984 12.0 18.7 7.6 134.7 14.8
6. wsip-64-58-133-86.oc.oc.cox.net 10.5% 4984 10.1 18.9 8.0 163.6 14.7
7. wsip-24-249-247-70.oc.oc.cox.net 10.1% 4984 8.2 18.9 7.5 104.8 14.6