Zen, make sure you watch the vid in the link I just posted.
I found it to be quite funny and entertaining. specifically the sales guys reaction to remote assistance, which I do plenty of.
Person 1 "chip, AOL? dont use AOL, its dial up networking."
Person 2 "well how am i going to get to the internet without AOL?"
Person 1 "its broadband"
Person 2 "but, i got like 40,000 hours for free!"
HAHAHAHAHA
I guess if you suck at the internets like the guy calling you won't get it.